Radnor, PA -- (SBWIRE) -- 10/16/2015 -- Although JetSpring's main service offering revolves around their live web chat service, the company is always looking for opportunities to offer their clientele something innovative and new. In fact, the company is pleased to announce that over the next couple weeks, they will be offering a new text messaging service to colleges and universities.
In general, text messaging enables businesses to offer coupons, sweepstakes and just stay in the loop with their customers. One of the reasons JetSpring made the decision to move into text messaging is because many people now prefer to chat with a customer service agent rather than call. And, the same goes for students or others who are trying to get in touch with a college or university. JetSpring found that, if given the option, students will choose to have their questions answered through text rather than waiting on the phone to speak with someone.
With this new service, students, alumni, or other individuals who call a college or university will have the chance to "pivot" the call through the answers that they give the Interactive Voice Response (IVR) system. This means that they will have the opportunity and option to move the phone call conversation to a text message conversation. What's more, colleges or universities can choose to have a JetSpring representative answer questions, or they can have their own representative answer questions. Lastly, colleges or universities can also utilize this service to send out texts to students (who opt-in to their database) that relay any important news or have coupons, etc.
Potential or current clients who choose to utilize JetSpring's text messaging service will find that it provides for nothing but the ultimate customer service experience. To learn more about their new text messaging service or their live chat services, please visit their website, www.jetspring.com, or call them 866-255-1827.
JetSpring's mission is to help Colleges and Universities turn their website visitors into new students. The company offers a live chat pre-screening service where JetSpring's professionals answer any questions a potential student may have regarding a specific College or University. The company prides itself on offering experienced and educated live chat operators who will go above and beyond for their clients.
To learn more about JetSpring's live chat service, please visit http://www.jetspring.com