Customer Research Technology Ltd

Lisa Elliott Joins CRT to Head Up New Quality Improvement Division


Coventry, England -- (SBWIRE) -- 07/30/2015 -- Customer and Patient Experience specialists CRT consolidate their move into Quality Improvement with the appointment of a Senior Manager from the NHS.

Lisa, formerly Head of Quality Improvement at Central Manchester Foundation Trust was responsible for using data to improve processes, care and culture, enabling front line and support staff to improve quality and patient experience. Within the trust she provided board level assurance of high quality care.

CRT works with over 70 health trusts in the UK and also helps GPs and private health providers to know what their patients are thinking. Their innovative and leading-edge patient engagement solutions have won innovation awards and recent developments in sentiment and free text analysis are set to be a game-changer for health organisations.

CRT's move into quality improvement services ensures their customers can obtain the full service solution in the most effective and efficient way. Lisa and her team now support improvement in healthcare from diagnostics through ideas and solution creation - to implementation of sustainable change. Using a range of methodologies such as social movement theory, campaign-style and traditional project management, Lisa offers consultation, coaching, facilitation and programme design to enable others to achieve self-sufficiency in leading and managing change.

Simon Rowland, CRT's chief executive commented, "Lisa Elliott joins us to bolster our health division, heading up our new Quality Improvement team at a very key time for us."

"As part of our new investments in our health division Lisa brings a wealth of quality improvement knowledge and expertise which will directly benefit our customers."

"We're now able to offer a truly joined up service and that's what our customers are asking for. From data, analysis and reporting to QI programmes, coaching and change management, we're ensuring our health customers can access highly effective solutions."

For more information please contact CRT on 02476 608830 or at

Contact Information:
Address: Orchard Court 2
Binley Business Park
Harry Weston Road
Contact: Tel: 02476 608830
Fax: 02476 608831