According to the Live chat software market survey report, the market is expected to witness a relatively higher growth rate during the forecast period 2018-2023.
Pune, India -- (SBWIRE) -- 07/02/2018 -- Global Live Chat Software Market Size, Status and Forecast 2023," Live chat software is used by website providers to interact directly with visitors on their applications and websites through the combination of survey forms, instant messaging, or chat. The rise in focus on real-time communication in many industries is attributable to the increase in budget of the live chat software in organizations. Moreover, live chat software has also played a prominent role owing to its benefits including improved website experience, increased average order value, lead generation, increased sales, and better understanding of customer needs, which allow enterprises to perform up to ten times better on key performance indicators by understanding customer's needs.
The data has been presented by conducting a SWOT analysis and further rectified by using Porter's five forces analysis. Increase in popularity of live chat, as certain group of consumers prefers live chat for online-shopping questions necessitates the emergence of live chat software to satisfy growth in needs of customers. Further, continuous rise in need to improve customer relationship management (CRM) and advantages of live chat software over conventional customer support provides the marketers with immense scope to target their customers and enhance the user experience.
live chat software market was valued at +$588 million in 2016, and is projected to reach at $+995 million by 2023, growing at a CAGR of +7% from 2017 to 2023.
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Some of the leading vendors: LivePerson, Zendesk, LogMeIn, LiveChat, SnapEngage, Comm100, Freshdesk, Intercom, JivoSite, Kayako, LiveZilla, Olark, Provide Support, PureChat, UserLike, Velaro, Woopra
First part of the report encapsulates the scope and the product overview of the global market. The classification and applications come next in the report. In the next sections of the report, the sales in the global Live Chat Software market have been studied in different areas such as North America, Europe, Asia Pacific, Middle East and Africa and Latin America.
Several leading players have been profiled by the seasoned minds who have compiled the report. The companies have been studied with a close eye in respect to various aspects such as price, sales, gross margin, and revenue.
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Table of Content:
Chapter 1 Live Chat Software Market Overview
Chapter 2 Global Economic Impact on Industry
Chapter 3 Global Live Chat Software Market Competition by Manufacturers
Chapter 4 Global Production, Revenue (Value) by Region
Chapter 5 Global Supply (Production), Consumption, Export, Import by Regions
Chapter 6 Global Production, Revenue (Value), Price Trend by Type
Chapter 7 Global Live Chat Software Market Analysis by Application
Chapter 8 Manufacturing Cost Analysis
Chapter 9 Industrial Chain, Sourcing Strategy and Downstream Buyers
Chapter 10 Live Chat Software Marketing Strategy Analysis, Distributors/Traders
Chapter 11 Live Chat Software Market Effect Factors Analysis