San Mateo, CA -- (SBWIRE) -- 04/07/2014 -- Ibex is renowned for its unique line of high-quality outdoor clothing crafted from fine merino wool sourced from New Zealand, Europe, and the United States. And now Ibex is gaining recognition for innovation and excellence in omnichannel retail as well.
Based in White River Junction, Vermont, Ibex has seen its order volume soar 82 percent since upgrading to NetSuite from a custombuilt webstore and an on-premise Sage MAS 200 ERP system in August 2011. It has improved warehouse efficiency 300 percent, grown revenue 37 percent, and has done so with relatively the same size warehouse and customer service staff as before.
Behind those gains, Ibex is delivering to customers a superior omnichannel experience, with purchasing through its SuiteCommerce-based www.ibex.com website, nearly 500 retailers in North America, and two Ibex physical stores in Boston and Seattle that run the NetSuite pointof- sale (POS) system. The single, integrated solution has given the 70-person company new capabilities to deliver a commerce experience as seamless as its wool fabrics.
To read more visit: NetSuite Magazine (March 2014) Ibex: Seamless Wool, Seamless Commerce
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