Irvine, CA -- (SBWIRE) -- 07/16/2013 -- Today, more than ever before, providing a great customer service experience can mean the difference between a company that posts record profits year after year, and one that struggles to survive.
How to improve the quality of your customer service with call recording software (white paper).
If you don’t take care of your customer’s needs, you can be sure the competition will.
That’s because the growing influence of the Internet, social networks, and online peer reviews have combined to create a trust-based marketplace in which traditional marketing methods are largely ineffective, and positive word-of-mouth is the new kingmaker.
In the past, an all-out marketing blitz was often enough to cover a multitude of sins, including shoddy customer service.
Those days are over.
Only 19% of consumers trust direct mail, an astounding 73% trust recommendations from friends and family.
This white paper argues that call recording software is the ideal tool for improving the quality of your customer service because:
- It equips you to effectively train new employees in customer service best practices
- It ensures productive coaching sessions with your customer service representatives
- It empowers you to correct problems before they escalate
Excelling at customer service will give your company a serious edge over the competition, and will enable you to thrive in the trust-based marketplace.
To download this white paper, please visit Versadial.com
About Versadial Solutions
Established in 1994, Versadial has been offering call recording solutions for over 18 years. Our call recording software is affordable, reliable, easy and intuitive. Our goal and passion is to create, design and develop a call recording system that fits the needs of our customers.
9940 Irvine Center Dr
Irvine CA 92618