Today's consumers are aware of the necessary service and maintenance they must perform but are still sensitive regarding pricing.
Albany, NY -- (SBWIRE) -- 01/03/2018 -- A new report offering analysis on consumer sentiment and overall growth of the auto service repair and maintenance in the US has been added to the vast repository of Market Research Hub (MRH). The report titled "Auto Service, Maintenance and Repair - US - DECEMBER 2017" offers holistic insights and analysis on the key influencing factors on consumers in the US in terms of choosing and sticking with an auto service repair and maintenance provider. The report is a comprehensive and valuable source of information for stakeholders looking to understand the subtle and nuanced factors that are boosting the auto service and repair services in the US.
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According to the report, among the various factors governing the auto service and repairing service industry in the US, trust remains of paramount importance. Although awareness on the importance of taking their car out for periodic maintenance is high, the awareness isn't entirely translating to action. The increase in the number of high-cost vehicles has created challenges for auto service and repairing companies, owing to the complexity involved in servicing these vehicles. Another key trend observed in the market is the growing power of word-of-mouth recommendations and online reviews. Many consumers in the US auto service and repairing sector are focusing on boosting their online presence in a bid to boost their popularity.
The inclusion of advanced driver assistance system (ADAS) has been viewed as a positive step, but it has also created challenges for servicing companies. These vehicles require modern and advanced equipment for repairing and maintenance. Independent repair shops continue to enjoy loyalty of consumers, with the report estimating that nearly half of consumers preferring to go to a repair shop owner for fixing their vehicle. The DIY trend, although steadily rising, is yet to gather full momentum in the US, with only a small percentage of car owners taking the time to service their own vehicle.
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The report also offers information on the expected challenges involved when self-driving cars become more mainstream. According to the report, self-driving cars will require skilled technicians who can understand the complexities of these machines. Currently, service centers are struggling to control attrition of qualified technicians, and this challenge can impede growth in the future. The report also offers recommendation and advice for servicing companies, noting that service providers can benefit by establishing trust and rapport with their consumers. This is of paramount importance, as car owners are more likely to choose the same service provider after trust has been established.
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