Monroe, NC -- (SBWIRE) -- 07/02/2014 -- “Direct selling companies know that behind every successful consultant stands an army of people who are working hard to ensure the total customer experience is a highly successful and positive one. No matter how wonderful a product is or how fun an event has been, once the order is placed the customer experience is taken out of the hands of the consultant and turned over to those behind the scenes—the customer service rep, the warehouse manager, the picker/packer and the IT team member—who ultimately determine the overall satisfaction level of the customer,” reported Direct Selling News.
The foundational functions of a business—from order processing to supply chain management to IT systems—are critical to success. A company’s operational elements must be continuously maintained and constantly updated or the company eventually grinds to a halt. “Business to Consumer warehouses and distribution centers face unique challenges” according to John Hayes, founder and thought leader of No Risk Automation (http://www.NoRiskAutomation.com).
The DSA (Direct Selling Association) reports nearly $32 billion dollars in retail sales annually among the 200+ member companies. There are hundreds of new DSA distribution centers planned over the next three years and there are certain basic processes that can be evaluated now to avoid the risks of poor automation planning. Too often distribution center planners are fooled by vendor promises. Vendors promise a broad portfolio of automation equipment, software, and service through a network of national, regional and local service centers. These vendors are in the thousands and suggest their automation solution delivers distribution and fulfillment success.
Hayes started the firm to inform and protect automation decision-makers. Hayes noted, “The company also targets large multi-site manufacturing and distribution customers that want to explore automation but does not wish to assign the resources nor has the appropriate resources readily available. The CEO and senior management often provide the leadership in forming an effective relationship with No Risk Automation.”
About John Hayes and NoRiskAutomation
John Hayes is a solutions-finder for the material handling industry. For more than twenty years he has been evaluating, designing, developing, and implementing innovative software and hardware solutions for businesses in high-volume retail, wholesale (B2B), and direct-to-consumer (B2C) distribution systems. Hayes is a 2014 Supply & Demand Chain Executive “Pros to Know” recipient with vast and specific expertise in automated guided vehicles (AGVs). This reputation has resulted in hundreds of systems for highly productive and cost-effective fulfillment centers and manufacturing plant designs. Hayes uses a vendor agnostic approach at NoRiskAutomation, eliminating bias while avoiding the land mines and understanding the challenges.
NoRiskAutomation utilizes a unique 4-Step process which ensures that sound and smart technologies are utilized by clients worldwide. Having worked for some of the leading AGV manufacturers, Hayes brings a wisdom and insight to customers, who are often unaware of the pressured sales strategies and hidden costs used by AGV vendors. NoRiskAutomation is an organization founded by Hayes to inform and protect automation decision-makers with the motto: Get it right the first time. Follow Hayes on Twitter @NoRiskAutomate.
CEO and Founder