Global Market Research Report on North America Speech Analytics Market 2016 is a professional and in-depth complete study on the current state of the North America Speech Analytics worldwide.
Deerfield Beach, FL -- (SBWIRE) -- 09/14/2016 -- Latest industry research report on Speech analytics is the process in which recorded calls are analyzed to gather information about perception of customers. It helps enterprises to improve customer satisfaction, agent performance, and operational efficiency. Important information about strategy, product, process, and operational issues can be discovered with the help of speech analytics. It assists business owners to know cost drivers, opportunities, trends and take necessary actions to provide better service. Consequently, it helps businesses and enterprises to gain loyal customers.
High penetration rate in healthcare, media & entertainment, government, defense, and aerospace applications is driving the North America speech analytics market. However, time consuming process and lack of awareness are hindering growth of the market.
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Real time speech analytics and increasing need for cloud analytics are creating better opportunities in the market.
The North America speech analytics market is segmented based on solutions and country. On the basis of solutions, the market is further classified into phonetic, phrase recognition, LVCSR, detection analysis, speech analytics software, indexing, speech engine, risk & compliance management, and CEM. The countries, such as U.S., Canada, and Mexico would experience tremendous growth.The prominent companies operating in the market are Nice Systems Ltd., Verint Systems Inc., Callminer, Nexidia Inc., and HP Autonomy. They have adopted various strategies, such as new product launches, expansions, mergers & acquisitions, partnerships, joint ventures, and others to strengthen their position in the market.
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