ImageFIRST Las Vegas

Online Reviews of Medical Treatment: How Details Like Staff Friendliness and Appearance Can Matter


Las Vegas, NV -- (SBWIRE) -- 05/04/2016 -- As patients in the national healthcare system continue to behave more like consumers, they increasingly use consumer rating services to review and research healthcare providers. These reviews influence other patients' decisions about which healthcare providers to choose. Reviews of healthcare providers on rating sites like Yelp cover much more than medical care alone: Patients also offer opinions and critiques on the level of customer service, friendliness of facility personnel, cleanliness of surroundings, and other factors that make leaving feedback on their healthcare provider more akin to reviewing a restaurant than discussing a doctor.

ImageFIRST Las Vegas, a provider of medical laundry services and linens in Las Vegas, advises healthcare facilities that ImageFIRST's services and products can assist them in this changing, consumer-focused healthcare landscape. According to a recent NPR feature on the increasing use of sites like Yelp to review healthcare providers, Yelp reviews get millions of page views every month. Furthermore, the use of Yelp has gone up sharply: Although some reviews of healthcare providers date back to 2004, over half of all health review on the site were written in the last two years.

This means that it is increasingly critical that healthcare providers make sure that they are focusing on creating positive experiences based on the criteria that patients will leave reviews about. Furthermore, Yelp is currently working to provide users information on how providers compare to their peers, which means that the online decision process will become more competitive. ImageFIRST Las Vegas' solutions and services can help healthcare providers alleviate their workload so they can increasingly focus on patient care.

Creating remarkable patient experiences is central to ImageFIRST's philosophy as a company. ImageFIRST's products are designed to provide patients with exceptional comfort and the knowledge that their holistic experience matters to their healthcare provider. This philosophy is embodied in products like ImageFIRST's hand-inspected medical scrubs, uniforms, curtains, gowns, and linens at Las Vegas healthcare facilities.

ImageFIRST's Comfort Care line of patient gowns, made from an exceptionally plush, cozy material, are a particularly effective solution for healthcare providers who wish to create a review-worthy environment for their patients. ImageFIRST's associates, too, are part of the solution; for example, in the case of Customer Advocates, the typical delivery driver role is expanded into taking care of linen inventory control and management, reviewing invoices, and acting as an overall champion for the success of ImageFIRST's customers. Finally, ImageFIRST's exceptional infection prevention procedures, which exceed industry standards, help facilities maintain excellent linen cleanliness.

Learn more about how ImageFIRST Las Vegas can help healthcare providers earn positive reviews and loyal patients at

About ImageFIRST Las Vegas
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 5,500 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.

For more information about ImageFIRST, the cost-effective solution for greater patient satisfaction, please visit