OSS/BSS (Customer Management, Revenue Management, Service Fulfillment and Service Assurance) Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 - 2020
Albany, NY -- (SBWIRE) -- 01/02/2015 -- Operations Support System (OSS) and Business Support System (BSS) are used to efficiently manage telecommunications service provider's business. OSS aids in managing the provider's network, while BSS facilitates customer-oriented tasks such as billing, order management, and Customer Relationship Management (CRM). OSS/BSS collectively help support the sustainability of the network operator's operations.
The global market for OSS/BSS solutions was valued at US$ 21.86 billion in 2013 and is expected to grow at a CAGR of 12.7% from 2014 to 2020, to reach US$ 49.78 billion in 2020.The global OSS/BSS market is primarily driven by increasing adoption of convergent billing systems, rise in demand for customer care and growth in telecommunication industry. Conversely, regulatory issues and difficulty in integration with existing systems are the major factors hindering the growth of the market. However, the roll-out of new generation operation systems and software (NGOSS) framework is expected to provide potential growth opportunities for the players in OSS/BSS market.
In 2020, service assurance OSS solutions are expected to dominate the global OSS/BSS market followed by service fulfillment solutions. The dominance of these segments is attributed to high demand for consistent high-speed connectivity in North America and Europe. Moreover, the standards formulated by several telecommunications regulators across the globe for quality of service (QoS) in offering communications services encourages the network operators to deploy the service assurance and service fulfillment solutions. However, the network design and network monitoring solutions are primarily in demand in the Asia Pacific, Africa and Latin America. This is due to the expanding communications infrastructure in these geographies. Roll-out of high speed networks in these geographies is expected to further propel the growth of OSS solutions market. The global OSS market is expected to grow at a CAGR of 11.5% from 2014 to 2020.
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The BSS market was dominated by the customer management solutions and is expected to remain dominant over the forecast period. However, due to decreasing Average Revenue Per User (ARPU) in Asia Pacific and Rest of the World and high investment in infrastructure, demand for revenue management solutions is expected to rise over the coming years. Moreover, increasing customer churn rate and increasing number of fraud cases encourages the communications service providers to deploy sophisticated revenue management solutions such as billing management, collection management, fraud management and others. Thus, the global revenue management BSS solutions market is expected to grow at a CAGR of 14.3% from 2014 to 2020.
In 2013, North America dominated the global OSS/BSS market. However, highest growth is expected from regions such as Latin America, Africa and Middle East. This is due to the shift in focus by communication service providers from developed markets, thereby giving rise to higher competition in the developing markets, which offers lucrative opportunities for growth. Moreover, increasing internet and cellular penetration in these regions is further adding to the demand for the global OSS market. Rest of the World OSS/BSS market is expected to grow at a CAGR of 16.1% from 2014 to 2020.
The global OSS/BSS market is highly competitive in nature. Leading players such as IBM Corporation, Accenture Plc, Telefonaktiebolaget LM Ericsson, Tata Consultancy Services Limited, Amdocs Ltd., CSG Systems International, Inc., Hewlett-Packard Company and Oracle Corporation are intensely focusing on expanding their OSS/BSS business in the emerging economies. In order to sustain competition most of the companies mentioned above are strategically aiming for long term strategic alliances with the network operators. Additionally, the companies are offering comprehensive OSS and BSS solutions to gain competitive edge over other players. Thus, the market is expected to witness high level of convergence of OSS and BSS solutions over the forecast period.
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