Loughborough, UK -- (SBWIRE) -- 06/04/2019 -- PTP, a reputable firm offering leadership training courses in the UK, provides customer care training courses to help clients enhance their customer experience. Their training courses are designed to help businesses train their customer care representatives who are unable to deal with difficult customers. The courses are tailored according to the needs and budget of the customers. To ensure maximum knowledge retention, the training courses are offered in an inspirational and interactive manner. The training courses also help create apt customer focus within the clients' team.
The company offers a multitude of customer care courses including advanced customer service for the public sector, call centre - achieving best practice, customer care, customer care - incoming and outgoing calls, customer excellence for finance staff and many more. The training courses are provided by a team of professionals who have many years of experience under their belt. The company provides training courses to its clients in 4 formats including in house training, public course, u-choose and 1-2-1 training. Clients looking to avail these training courses for their employees can contact the team at PTP for more information.
PTP is one of the well-known companies in the UK providing a variety of management training programmes. Due to their top-notch quality services and competitive pricing structure, the company has gained a massive customer base all across the UK. The organisation caters its programmes to a wide range of public sector, charities and not-for profit organisations.
Talking about their customer care training courses, one of the representatives from the company stated, "The main focus of this course is to improve and refresh the skills of those who receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when availed on-site, involves the delegates receiving live calls and getting instant feedback from the trainer. These inspirational and interactive course gives you the skills, tips and knowledge to ensure that you genuinely know what your customer wants & needs."
PTP provides 100s of 1/2, 1 and 2-day courses in management training, sales training, customer care training, project management training and personal development training. PTP has been exhibiting at the CIPD Exhibition for over 10 years and the latest was a tremendous success. A record for inquiries into management training and sales courses and number of visitors to our stand.
For more information, please visit: http://www.ptp.co.uk
102 Brook Street Wymeswold,
UK, LE12 6TU
Phone: 01509 889632