Costa Mesa, CA -- (SBWIRE) -- 12/12/2017 -- Locally owned and operated Rapid Towing has announced the opening of a new location in Costa Mesa intended to better serve area residents.
Eddie Michaels, marketing manager, says the addition of new locations allows Rapid Towing the proximity it needs to be able to get to clients quickly, as promised, day or night, 365 days a year. "We say we're going to be there when customers need us and that we'll get to them quickly. With greater reach through new locations, we can ensure we serve our customers efficiently and effectively."
Michaels says having teams set up in specific regional locations supports his team's local knowledge, which includes in-depth intimacy with the community, and the nuances of travel and traffic; things that are critical in providing proper service. "Our local staff is able to quickly understand where a client is and any extra complexity that may be involved in getting to them and providing what they need."
That knowledge, he says, extends from the drivers to dispatch and ensures that high traffic areas, construction, safety issues or other nuances are understood and addressed. "We want to ensure our tow drivers are completely prepared and that customers in potentially tricky situations get the best service we can provide."
Rapid Towing's extensive history includes expertise in roadside assistance, auto towing services, car lockout and emergency towing services. Michaels says this expertise and knowledge is delivered through on the job and special training programs that are updated regularly to ensure staff is experienced in the latest solutions. The goal, he says, is to stay current on changing trends and equipment available, and to ensure drivers are fully prepared to deal with any situation, no matter how unique or rare it may be.
Michaels says though many customers think of towing as a basic function, there are unique situations, such as accidents in tricky locations, instances that may force a vehicle off the road, or cars that are either damaged or delicate because of their make and age that make every situation unique. "It isn't just a matter of hooking on a vehicle and going. We have different equipment to handle different situations and know how to treat each vehicle to ensure it arrives safely."
Roadside assist services offered include flat tire change, battery jump start, out of gas, and a range of car lock out services. Michaels says his team can assist with the simplest open trunk or key duplication service to the most complex broken key extraction or transponder key cutting. "We understand that a tow can be inconvenient so if we can get a client back on the road without a tow, not only do they get back on the road more quickly, but so do we, to deal with the next situation."
Rapid Towing's services all come with a free quote guarantee backed by the promise there will be no extra or surprise charges later. "People want to know what they're going to pay and expect to pay what they were quoted; no exceptions."
For more information:
3001 Red Hill Ave. Building 5, Suite # 205, Costa Mesa, CA 92626