Dallas, TX -- (SBWIRE) -- 01/31/2012 -- This strategic analysis is part of Frost & Sullivan’s continued coverage of the enterprise telephony marketplace. Through extensive primary and secondary research, this analysis provides telephony equipment vendors, service providers, value-added resellers (VARs), systems integrators (SIs) and other market participants with a detailed analysis of the telephony customer premises equipment (CPE) services marketplace. Within this analysis, Frost & Sullivan has presented the market drivers, restraints, competitive landscape, segmentation, demand, market shares, and revenue of the rapidly evolving telephony CPE market.

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Table of Contents

Executive Summary 8
Executive Summary 9
Market Engineering Measurements 11
CEO’s Perspective 13

Market Overview 14
Definitions 15
Key Questions This Study Will Answer 22
Segmentation by Country 23
Segmentation by Service Type 24
Segmentation by Business Size 25
Segmentation by Business Size Discussion 26
Distribution Channels 27
Distribution Channels Discussion 28

External Challenges: Drivers and Restraints—Total Market 29
Drivers—Impact and Duration 30
Drivers—Explanation 31
Restraints—Impact and Duration 36
Restraints—Explanation 37

Forecasts and Trends—Total Market 41
Market Engineering Measurements 42
Forecast Assumptions 44
Total Enterprise Telephony Implementation and Management Services Market Revenue Forecast 46
Revenue Forecast Discussion 47
Total Enterprise Telephony Implementation and Management Services Market Percent Revenue Forecast by Service Type 48

Demand Analysis—Total Market 49
Degree of Influence 50
Users of Managed Services 51
Non-Users of Managed Services 52
Perceived Managed Services Benefits 53
Perceived Managed Services Disadvantages 54

Market Share and Competitive Analysis—Total Market 55
Market Share 56
Competitive Environment 57
Top Competitors—SWOT Analysis 58
Competitive Factors and Assessment 59
AT&T Profile 60
Arrow S3 (Shared Technologies) Profile 62
Avaya, Inc. Profile 64
Black Box Network Services Profile 66
Cisco Systems, Inc. Profile 68
Mitel Networks Corporation Profile 70
NEC Corporation of America Profile 72
Verizon Business Profile 74

Installation and Professional Services Breakdown 76
Installation and Professional Services Segment—Revenue Forecast 77
Installation and Professional Services Segment—Revenue Forecast Discussion 78

Contractual Maintenance Services Breakdown 79
Contractual Maintenance Services Segment—Revenue Forecast 80
Contractual Maintenance Services Segment—Revenue Forecast Discussion 81

Managed Services Breakdown 82
Managed Services Segment—Revenue Forecast 83
Managed Services Segment—Revenue Forecast Discussion 84

Time and Material Services Breakdown 85
Time and Material Services Segment—Revenue Forecast 86
Time and Material Services Segment—Revenue Forecast Discussion 87

The Last Word 88
Three Big Predictions 89

Appendix 91
Market Engineering Methodology 92
Other Competitors 93
Avaya, Inc. Profile (continued) 94
Black Box Network Services Profile (continued) 96
Frost & Sullivan Survey—Method Details and Corporate Demographic Profile 97
Frost & Sullivan Survey—Corporate Demographic Profile 98

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