Miami, FL -- (SBWIRE) -- 02/10/2010 -- With a stricken global economy still recuperating, one of the industries that has taken a strong hit are the airlines and the travelers are definitely feeling it. In order to supplement the expensive rates of keeping a plane in the air, many airline companies have begun to substitute comfort for cost. For some airliners, a courtesy pillow and blanket in coach can now be purchased for $8 and a complimentary drink is no longer free. Now, the voices of airline travelers can be heard through Jetiquette®, an award winning program that helps promote a more civilized air travel experience. In an industry that has almost forgotten the meaning of “customer service”, Gailen David, a.k.a “The Sky Steward”, is standing up for passengers as an advocate for proper in-flight protocol and customer service.

With more than 30 years of experience in the airline and travel industry, David is the “Go-To” guy for travel qualms and advice. In 2007, he fashioned himself as “The Sky Steward”, serving as an online resource and forum for travelers. Through www.SkySteward.com, David is able to provide travelers with expert advice and tips. In addition to creating a helpful travel site, the Sky Steward also focuses on a quest to find the “best of travel” and helps to improve the experience, whether flying in first class or coach - on a commercial jet or private.

With a mission that focuses on taking the travel experience to a higher level, the Sky Steward created a vehicle specifically for the people - Jetiquette®. “I want Jetiquette® to be what people think of when they think of elevating their travel experience, when they are considering which products to buy, what airline to fly, and which airport is better for connections.” says The Sky Steward. “Having a model like Jetiquette® is something that will actually make CEO’s sit up and listen,” adds David. The program even received the Magellan Award from Travel Weekly Magazine for training excellence.

Recently the Sky Steward designated the top 10 best US airports that have received a Jetiquette® Rating. The rating was designed to commend airports that have achieved an exceptional level of customer service, as well as serve as a guided resource for passengers when scheduling flights. The Sky Steward is also the author of “Jetiquette…The Customer Experience and You.” Another resource that travelers can turn to is http://www.ionospherenetwork.com where Gailen is the featured host and talks about travel related topics. Listeners can call in with their questions, complaints and travel experiences. For additional information, visit http://www.SkySteward.com.