Monroe, NC -- (SBWIRE) -- 12/23/2014 -- John Hayes reported that after a new AGV (automated guided vehicle) system is purchased, the next step is not always clear. The automation trouble often starts when the distribution center managers or manufacturing plant managers meet the project implementation team. The implementation group does not know what the customer has said or what the sales rep has promised before this initial meeting. The team is rewarded for increasing project margins and will be very strict in the application of the contract and the specification. A customer advocate is needed. A customer project manager (often an experienced third party with extensive experience in these types of implementations) is needed. The project manager is the watchdog on the implementation on behalf of the customer.
Hayes suggested, "Until automation selection is based on knowledge and information, vendors will make suggestions about solutions that may or may not be in the warehouse, distribution, or manufacturers' best interest. This newsletter is to keep an open conversation about trends, best-practices, and technology pros and cons for those that are in the active planning and automation purchasing stage. This publication will ensure that the appropriate questions are being asked and answered."
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About John Hayes and NoRiskAutomation
John Hayes is a solutions-finder for the material handling industry. For more than twenty years he has been evaluating, designing, developing, and implementing innovative software and hardware solutions for businesses in high-volume retail, wholesale (B2B), and direct-to-consumer (B2C) distribution systems. Hayes is a 2014 Supply & Demand Chain "Pros to Know" recipient with vast and specific expertise in automated guided vehicles (AGVs). This reputation has resulted in hundreds of systems for highly productive and cost-effective fulfillment centers and manufacturing plant designs. Hayes uses a vendor agnostic approach at NoRiskAutomation (http://www.NoRiskAutomation.com) eliminating bias while avoiding the land mines and understanding the challenges. NoRiskAutomation utilizes a unique 4-Step process which ensures that sound and smart technologies are utilized by clients worldwide. Having worked for some of the leading AGV manufacturers, Hayes brings a wisdom and insight to customers, who are often unaware of the pressured sales strategies and hidden costs used by AGV vendors. NoRiskAutomation is an organization founded by Hayes to inform and protect automation decision-makers with the motto: Get it right the first time.
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