Mankato, MN -- (SBWIRE) -- 12/23/2014 -- PDP Solutions recently profiled Ram Lonkar, an important blogger writing about building and retaining a competitive talent base and delivering extraordinary customer experience. PDP Solutions President, Louise Dickmeyer stressed the importance of building and retaining quality employees in the company blog.
Lonkar suggested that the customer experience has become the most important aspect in achieving success for organizations all over the world. It has become increasingly important for organizations to build and retain a competitive talent base to deliver extraordinary customer experience. This is not to discuss the integration of these two business imperatives however it is important to understand how they complement each other. They should co-exist provided an organization wants to make a difference. He continues by revealing three real value added aspects.
Respect every individual as an individual and not look at them as just a number, irrespective of their religion, relation, color, sex, or hierarchy in an organization. It is critical that people responsible to deliver extraordinary customer experience, also experience similar treatment. Understand cultures, not just processes.
To read the entire PDP Solutions blog, go to: http://pdpsolutions.com/content/building-and-retaining-competitive-talent-requires-shop-floor-employee-engagement
About People Driven Performance
People Driven Performance (PDP) is a software development company providing an internal, innovative, and interactive communications system for manufacturing plant floor employees. Patented combination of software and touch-sensitive employee information kiosks bring vital and important information to the plant floor in a non-desk employee environment. PDP proves that Employee Engagement results in quantifiable productivity improvement.
The impacts of improved internal communications, via interactive design, delivers an employee-centric engagement system driving improved employee retention, best-practice lean productivity, and increased bottom-line profitability.
Unlike desktop solutions promising better engagement, The PDP solution (http://www.pdpsolutions.com) is uniquely suited to on-the-move plant floor production employees ensuring a simple and straightforward way to access key company metrics and other information. The result is full participation and understanding of the functions, status, and standing of the company. Employee communication ensures a personal responsibility for well-being of management and colleagues with whom they work each day.
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