Albany, NY -- (SBWIRE) -- 03/09/2015 -- One of the next waves in ICT is a migration of communications, applications, content, and commerce to the Cloud. Unified Communications in the Cloud (UCaaS) represents a powerful combination of core communications feature/functionality combined with many potential applications made available from a variety of companies.

Multimedia communications is becoming increasingly important to business entities as they seek to ever improve efficiencies and reduce operational expenditures. Cloud-based unified communications is a relatively new spin on unified communications, leveraging some of the same functionality of previous systems, while also leveraging certain cloud-based system advantages.

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This report evaluates the UCaaS companies, solutions, and technologies. The report also provides a market outlook and forecast through 2020 for UCaaS. All purchases of Mind Commerce reports includes time with an expert analyst who will help you link key findings in the report to the business issues you're addressing. This needs to be used within three months of purchasing the report.

Target Audience:

UC companies
Telecom service providers
Cloud and data analytics companies
Application developers and content providers
Cloud software, platform, and infrastructure companies
Telecom infrastructure and managed services companies

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Report Benefits:

UCaaS forecast to 2020
Understand the UCaaS model
Recognize the future of UCaaS
Identify leading UCaaS companies
Identify the market drivers for UCaaS
Identify competing solutions to UCaaS
Understand app integration opportunities

Table of Contents

1 Introduction 5
1.1 Executive Summary 5
1.2 Companies Mentioned 6

2 Cloud and Unified Communications 7
2.1 Unified Communications 7
2.1.1 Unified Messaging 8
2.1.2 Interaction Systems 8
2.1.3 Real-Time Communications 9
2.1.4 Transactional Systems 9
2.2 Unified Communication as a Service (UcaaS) 9
2.2.1 Single-Tenancy 10
2.2.2 Multi-Tenancy 10
2.3 Cloud Computing 10

3 UCaaS Use Cases 13
3.1 Case Study: Deploying UCaaS 13
3.1.1 Hosted Unified Communication vs. Multi-Tenant 13
3.2 Case Study: Deploying Traditional UCs vs. UC in the Cloud 14
3.3 Cloud vs. Software-based Communication 16
3.4 Challenges 17
3.4.1 Security 18
3.5 UCaaS Benefits 20
3.5.1 Expenditure Reduction 21
3.5.2 Decrease Capital Costs 22

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