UniSource Solutions has showcased and reviewed a new range of inbound and outbound contact center management software, developed by the industry’s biggest names.
Toronto, ON -- (SBWIRE) -- 04/17/2015 -- Whether telemarketing or looking to provide comprehensive call center support and sales solutions for clients, having the right management software is essential to enabling both customer service agents and the customers themselves to have a seamless and productive experience. UniSource Solutions regularly reviews these products and offers a consulting service to help businesses find the right solutions for them. They have just published information on the next generation of flexible telemarketing software.
The new materials focus on cloud-based virtual call center software, which can use programs from multiple providers to create a blended in-bound and out-bound solution. Each program comes packed with features, including custom reporting, branch scripting, embedded web-forms, call-time rules and campaign hot keys to ensure agents are working at their best and have the tools they need to convert prospects and keep existing customers happy.
The software is also available as pure outbound and inbound call center software, with tools to match these needs. With multiple providers vying to provide the most complete service, UniSource has identified the most complete suite of features possible, including hosted IVR, ACD intelligent routing, CTI screen pops for inbound and predictive dialing, preview dialing, voice broadcasting, customizable lead recycling and scrubbing for outbound.
The software solutions recommended by UniSource simultaneously aim to liberate contact center solutions from current restraints, and maximize their potential with new features. while at the same time maximizing their potential.
A spokesperson for UniSource Solutions explained, "The cloud has really opened up new possibilities for the call center. Businesses don't need to spend money on a single location and maximize its usefulness by squeezing agents into tiny cubicles. Instead, employees can now work on fulfilling customer needs from their own homes, without sacrificing the kind of monitoring, management and oversight that delivers the best results. Because both inbound and outbound software can now be unified into a single command structure, these latest solutions have revolutionized call center software. As a business we are totally independent so it allows us to consult for businesses and choose the most appropriate solution for them.
UniSource stand ready to help businesses achieve new levels of productivity through these and more solutions."
UniSource Solutions offers contact center software designed to take businesses to the next level. Their professional consultants are trained in business model analysis as well as contact center solutions in order to ensure they can deliver the best performing solutions for all clients. The solutions they offer cannot only improve efficiency, they can also increase sales pipeline and help provide personalized customer service.
For more information please visit: http://www.unisrc.com/