Toronto, ON -- (SBWIRE) -- 04/30/2015 -- Contact centers provide an invaluable point of contact for potential and existing customers, and can also be used to reach out to people who might be interested in a company's products or services. While an essential for any growth-oriented business, contact centers must be optimized for each business' needs in order maximize return. UniSource Solutions offers a consultancy to identify the best systems for each individual business, and has expanded their services to include contact center agent training.

The new UniSource training uses SafeSoft solutions to enable new contact center agents to feel supported from the very beginning, building their confidence in their interactions with both customers and the software systems used.

The process can be undertaken for any telemarketing software, and there are packages to optimize agents' approaches for both inbound and outbound call center software.

What's more, the training is geared from the beginning to provide maximum employee retention, which in itself helps maximize return on investment from training. They will also help streamline the training process so it can be completed as quickly and efficiently as possible, minimizing initial cost.

A spokesperson for UniSource Solutions explained, "Our programs enable businesses to shorten the training time required for agents, and further enable agents to hit the ground running and start providing return on investment immediately. Furthermore, because we can consult on scheduling, we are able to offer flexible packages that increase retention, and still keep contact centers fully staffed and ready at all times. We are able to do this because of our unparalleled expertise in the systems we work with and recommend every day. We look forward to being able to help businesses optimize this aspect of contact center solutions."

About UniSource Solutions
UniSource Solutions is the top choice for sourcing the contact center software required to take businesses to the next level. Their professional consultants are trained in business model analysis as well as contact center solutions in order to ensure they can deliver the highest level of expertise in assisting clients. The company can provide an insightful consultation on business needs and what solutions best fulfill them, together with best practice recommendations, training and much more.

For more information please visit: http://www.unisrc.com/