4Com illustrates a front-footed approach to dealing with rare customer complaints, and has shared a series of case studies to demonstrate in concrete terms how they helped customers in need.
San Francisco, CA -- (SBWIRE) -- 05/13/2015 -- Telecommunications is more important in the 21st century than ever before, and the technology that goes into maintaining a modern communications infrastructure is both impressive and daunting. 4Com is a company that specializes in not only providing, but managing and maintaining business phone systems on behalf of their clients. Their priority is providing a seamless customer experience, and they have just published a new complaints section on their website, to demonstrate their pro active approach to resolutions.
The 4Com Complaints case studies include major companies like Ascot The Tailors, who report same-day resolutions on their complaints and describe the feeling of having a personal tech team on hand when things go wrong.
The Kestrel Alarms case study points out that remote assistance saves hours and even days of disruption, as technicians can resolve issues without having to be in the building, allowing the 4com team to identify and resolve the issue immediately.
Hampton Park Vets attested to the fact that when a call out was necessary, even when it was through no fault of the 4Com services or provisions, the company still sent out a technician to resolve the issue as soon as possible, instead of getting the third parties responsible involved.
A spokesperson for 4Com explained, "We have created the new section of the website because we understand that these highly advanced systems are still not perfect, and that it is inevitable that businesses will face challenges over the course of our partnership. That's why we don't try to blind potential clients with boastful claims, but instead demonstrate the professional and proactive way we help clients overcome the worst case scenarios to ensure they are back up and running in no time. We hope these case studies will help new clients to feel confident in trusting us with their telecommunications solutions."
About 4Com
4Com PLC are one of the UKs leading Business Telephone Solutions providers. A pioneer of telecom innovation, they are at the forefront of enabling businesses to maximize their internal and external communications by leveraging the latest technologies. They offer the most comprehensive suite of products, services and features to ensure the very best customer experience as standard. For more information please visit: http://www.4com.co.uk/