Albany, NY -- (SBWIRE) -- 06/16/2015 -- About CRM Outsourcing

Customer relationship management (CRM) has become one of the most influential factors in building brand loyalty and strengthening of brand image. Call center interaction in CRM is often cited in defining customer service; however, there are many facets of CRM outsourcing that have evolved with rising customer needs and expectations. With the growing digitization in the CRM industry, service providers are innovating on their service offerings to expand their portfolio beyond call centers. These offerings include modern communication, multi-channel engagement of customers, self-service, and analytics solutions.

Technavio's analysts forecast the global CRM outsourcing market to grow at a CAGR of 5.75% over the period 2014-2019.

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Covered in this Report

The global CRM outsourcing market is segmented on the basis of services end-users.

Technavio's report, Global CRM Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the market landscape and its growth prospects in the coming years. The report also includes a discussion on the key vendors operating in this market.

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Key Vendors

Accenture
Capgemini
Genpact
IBM
Tata Consultancy Services

Other Prominent Vendors

3i infotech
Aditya Birla Minacs
Aegis
Cognizant
Convergys
EXL
Firstsource
HCL
Hinduja Global Solutions
HP
Infosys
Intelenet
NCO Financial
Sitel
Teleperformance
Teletech
West
Wipro
WNS
Xerox

Market Driver

Cost-effective Operations
For a full, detailed list, view our report

Market Challenge

Attrition
For a full, detailed list, view our report

Market Trend

Cloud-based CRM
For a full, detailed list, view our report

Key Questions Answered in this Report

What will the market size be in 2018 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?

Table Of Content

01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.1.1 CRM Outsourcing Value Chain
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07. Market Segmentation by End-users
07.1 Global CRM Outsourcing Market by End-users 2014
08. Geographical Segmentation
08.1 Global CRM BPO Market by Geographical Segmentation 2014
09. Buying Criteria
10. Market Growth Drivers
11. Drivers and their Impact
12. Market Challenges
13. Impact of Drivers and Challenges
14. Market Trends

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