Bastian Solutions

Bastian Solutions Shares WERC Study Finding About the Shift to Customer-Focused Metrics

 

Indianapolis, IN -- (SBWIRE) -- 06/16/2015 -- Carrie Mantey and Elliot Maras reported for Food Logistics that on-time shipments remain the most popular metric among members of the Warehousing Education and Research Council (WERC), followed by internal order cycle time in hours. The survey indicates a preference shift from operations-based measures to customer-based measures. The survey was presented during the WERC conference by researchers Joe Tillman, founder of TSquared Logistics, Karl Manrodt, professor at Georgia College & State University, and Donnie Williams, assistant professor at Georgia Southern University.

System Integration News, sponsored by Bastian Solutions, reported that annually the survey identifies 12 of the most popular measures based on the number of results for each metric. The purpose of the study, which began in 2003, is to eradicate bad warehousing practices. Survey participants report actual levels of performance for the past year. The presenters explained how strategy affects the metrics an organization tracks and how that affects the significance of the metrics to the DC. If a business' strategy focuses on cost containment, the metrics will vary when compared to an organization that is focusing on customer service.

The presenters emphasized that although every organization would like to be the best of everything, it is unrealistic and overly expensive to do that. The study captures 45 key operational metrics and groups them into five sets: customer, operational, financial, capacity/quality, and employee/safety. There are additional sets related to perfect order and cash-to-cash cycle measurement.

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System Integration News, a weekly e-newsletter, sponsored by Bastian Solutions brings important and interesting information to those in the material handling, automation, goods-to-person systems, wearable AR technology, supply chain software, robotics. From best practices to industry data, this weekly communique reports trend data, process improvement, and technology evaluations and profitability.

About Bastian Solutions
Bastian Solutions (http://ow.ly/LaOTe), a global material handling systems integrator and expert in e-commerce fulfillment automation is an innovator in the fields of material handling automation, goods-to-person systems, wearable AR technology, supply chain software, and robotics. Bastian Solutions recently announced the acquisition of Forte Engineering. The merge creates a turnkey software suite for beverage distributors and strengthens the companies' overall product offerings and customer support.

Bastian Solutions is headquartered in Indianapolis, Indiana, USA, with an additional 16 domestic offices and 7 international offices in Australia, Brazil, Canada, India, Mexico, Qatar, and Saudi Arabia. Uniquely positioned, Bastian Solutions offers customers complete and innovative turnkey material handling systems, from design and simulation, all the way through installation and operations. Modern Materials Handling named Bastian Solutions 2015 Top 20 Systems Suppliers Worldwide.

Bastian Solutions provides integrated material handling systems reducing the total cost of order fulfillment and delivery cycle times for its customers; tremendous productivity gains and a quick return on investment are ensured. Automating supply chain logistics with harmony between material flow, information flow, and operational processes, yields a unique and important competitive advantage.

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Bastian Solutions
http://www.bastiansolutions.com
Stefanie Hardy
Assistant Marketing Manager
PR@bastiansolutions.com
888-533-5522 / 317-575-9992 x 1079