Website Alive Shares the Benefits of Outsourcing Online Chat Services


Houston, TX -- (SBWIRE) -- 07/10/2015 -- Owning a business is full of nonstop decisions and improvements on how to attract customers, encourage sales, create a website to do the same, and so much more. If companies want to succeed in this economy, they have to stay ahead of the game and be on the lookout for ways to do things better. When it comes to selling services and products on the internet, one of the best choices a company can make is to deploy a live chat service on their site. Studies have shown that not only are 57% of online consumers more likely to abandon a site if they cannot find their answer quickly and easily, but that 44% of them respond positively when their questions are answered by a real person in real time while on a website. While the advantages of having online chat solutions are undeniable, most companies are ill-prepared for the challenges associated with launching the new feature. With that in mind, shares the benefits of companies outsourcing their online chat services.

WebsiteAlive is renowned for providing unparalleled chat software for websites, and their AliveConcierge service combines the company's prestigious software with highly-trained and professional live agents. Many small and mid-sized companies don't have the sales and support staff needed to stretch resources to a chat team. That means they not only need to interview, hire and train new employees, but they have to learn and develop processes for a completely new procedure, as well as monitoring and metric analysis plans. Even companies with a large enough sales team to be re-allocated to chat can face training and metric issues; communicating via chat involves a different set of skills and a different way of interacting with customers than communicating via phone or e-mail. Companies without any web chat experience will easily find this change daunting.

WebsiteAlive wants to help companies avoid such confusion and stress. With an outsourced model, such as their AliveConcierge service, everything is done for the online company. Every WebsiteAlive agent is hired and trained by experts, and follows a proven set of best practices that are scaled to fit their client's sales and support needs. Not only will outsourcing chat give companies the appearance of always being open, but they will automatically incorporate proper analytics into their service to ensure they can evaluate what is working best to optimize their sales and customer service operations.

Businesses interested in learning more about and their AliveConcierge service, should call the company at 888-698-4513 or visit

About WebsiteAlive
Since 2007, WebsiteAlive has been the fastest-growing company in the online communication space. Its feature-rich, industry-leading and award-winning live chat and click-to-call solutions help companies meet and greet website visitors, answer questions, increase leads and close sales.

For more information, please visit