Moergestel, North Brabant -- (SBWIRE) -- 01/06/2011 -- Next wave of call center outsourcing is arriving from non-English-speaking markets such as Japan, Germany and France. Responding to the need for this kind of outsourcing, FaithCallCenter, an outstanding outsourcing services provider, has introduced multilingual call center services. The service would cater to the non-English segment of the outsourcing clients.
Speaking about the service, a senior executive of FaithCallCenter stated, “With the expansion of the European Union & lot of east European countries joining the ITES revolution, there is a great demand for European Languages call centers which will operate not just in English but in many languages notably German, French as well as Spanish, and East European languages. We have introduced multilingual call center services to position ourselves in this segment.”
Businesses having global presence need a multilingual center to answer their inbound telephone calls. In a multilingual call center, trained operators respond to the customers' calls in a professional manner. Phone lines are answered 24/7/365 in clients' name and messages and protocol is followed according to the set stipulations. With efficient services, a multilingual call center can helps its clients to great extent. Proper support of a call center helps a company improve customer service and increase sales revenue by creating positive customer experiences.
Indian companies and educational institutions have begun to recognize the potential for multilingual call center outsourcing. They have realized the need to impart non-English language skills to the human resource. Given the cost benefits, the market is seeking out Indian companies as potential vendors for multilingual outsourcing jobs. With the industry taking initiatives in this regard, it is only a matter of time before India becomes a major player in this segment.
About Faith Call Center
Faith Call Center is a team of experienced professionals with proven expertise in call center service, data entry services, virtual assistant services and software development. The company is headed by a management team which has 30 plus years of exposure to all aspects of the functioning of call center outsourcing services.
Contact Information
Faith Call Center
Email: sales@faithcallcenter.com
Website: http://faithcallcenter.com/