Willington, MA -- (SBWIRE) -- 04/07/2011 -- OTRS Helpdesk provides end user support and is an important component of IT support system. By automating support process, any business can ensure an efficient and effective customer service. When there are a huge number of phone calls and emails to be answered, OTRS helps in assigning tickets to each of the incoming queries. As a result, the support process is streamlined and the efficiency is assured.
Helpdesk provides end user support and is an important component of IT support system. By automating support process, any business can ensure an efficient and effective customer service. When there are a huge number of phone calls and emails to be answered, OTRS helps in assigning tickets to each of the incoming queries. As a result, the support process is streamlined and the efficiency is assured.
As OTRS is an open source system, it can be easily customized according to the needs of the enterprise. It can be effortlessly integrated with the existing system due to its highly modular structure. OTRS is also compatible with all ITIL processes. It is reliable, cost-effective, and flexible.
http://ktree.com/otrs-services.html provides helpdesk management system which can simplify the process of attending to the customer needs at a fast pace. It can be utilized on Internet as well as intranet. Many Fortune 100 companies trust OTRS for their helpdesk needs since it is multifunctional.
Some of the very many benefits of OTRS are:
* Enhanced customer satisfaction
* Improved quality of service
* Retention of old customers and addition of new customers
* Web-based and platform-independent
* Reduced service cost and request volumes via self-service methods rather than onsite support
* Access to the customer contact info thru’ central OTRS web interface in case of onsite support
* Easy consolidation of the requests from multiple sources by the agents
* Streamlined, cost-effective, and resourceful resolution processes
* Option to add notes and comments for each ticket so that it is viewable by multiple agents working on that particular ticket
* Smooth information flow in the whole process since all the customers data are stored in one central, easily accessible location
* Reduced call resolution time and avoidance of recurring issues
Automated scrutiny of service quality
KTree is an open source development company. With proven capabilities and unparalleled experience across all business functions, KTree provides benchmark Helpdesk solutions. KTree teams up with clients to help them become high-performance businesses.
KTree has a team of highly qualified and outstanding professionals. Equipped with exceptionally talented and determined consultants, we aspire to deliver services which surpass our clients’ expectations.
We have a great deal of proficiency in the latest web technologies. We have a passion for innovation and dedication to quality. This enables us in conceiving the required web applications and solutions.
In short, our timely services and great client support, programming expertise, and cost effectiveness help us in achieving a niche for ourselves in the application development arena.
As we have the state-of the-art infrastructure, we can easily adapt to the emerging technologies and utilize them for the benefit of our clients. We are specialists in providing OTRS Helpdesk Support.
Though we specialize in OTRS solutions, we also diversified our consulting services in CMS, CRM, E-commerce, and ERP areas. As we are multifaceted, we can provide a comprehensive solution for an enterprise. We can create solutions which are based on multiple open source systems as per the requirements of the business house. KTree helps you to enhance your expertise and make your helpdesk management system deployment, a success.
About ktree.com/otrs-services.html
KTree develops open source applications and also provides consulting on various open source projects. Our Aim is to be the best in Open Source consulting. We do the following but this is not limited as we do everything as long its open source.
KTree has implemented and worked on all the popular open source products. We have helped numerous customers in the following open source products. KTree is active participant in open source field releasing plugins/modules as GPL.
Contact us-
KTree Computer Solutions Inc,
213 Main Street,
Wilmington, MA.01887.
Phone: +1 978-223-2212
Fax: 978-824-2364
Skype ID: KTree.com
EMail: info-us@KTree.com
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