Minneapolis, MN -- (SBWIRE) -- 04/06/2016 -- ImageFIRST Minneapolis, a medical linen and laundry service that provides patient gowns, medical scrubs and more to healthcare facilities in Edina, MN, is beloved by customers for its focus on unparalleled customer service. As part of the ImageFIRST family, the company's Minneapolis branch knows that maintaining remarkable standards of customer service helps ImageFIRST's customers deliver remarkable care to their patients. Recently, a customer of ImageFIRST Chicago wrote the branch an e-mail to share the unequivocally positive experience she'd had. Her experience is exemplary of the customer service that ImageFIRST customers enjoy everywhere from Los Angeles to Minneapolis to Boston.
The customer, a registered nurse named Janice, explained that her facility's previous linen company offered bare-bones service that was impersonal as it was ultimately ineffective. The previous company, she said, had a "drop and punt" style of product delivery: Linen and other item were dropped off at a delivery area, and it was up to the already busy facility staff to do the rest. Not only did the staff have to take on time-consuming tasks like checking the inventory and putting linen away when they could have been taking care of patients, but, to the staff's dismay, the inventory counts were often also inaccurate and insufficient for their needs. Often, notes Janice, the facility ran out of the linen that they needed before the next delivery date.
But once the facility transitioned to ImageFIRST, says Janice, things changed dramatically, and for the better. In her e-mail, she praised the politeness and professionalism of her facility's designated Customer Advocate, who not only delivered linen and gowns, but also made sure that the inventory count was accurate and sufficient. The Customer Advocate also took the time to check in with the staff during each delivery and pick-up, to see if they needed their inventory quantity adjusted and ask if they had any other questions, concerns or requests. Janice also expressed her love of working with the ImageFIRST sales team, who helped her implement the facility's brand-new scrubs program. Janice acknowledged that her facility was a long drive from ImageFIRST Chicago headquarters, yet ImageFIRST associates always arrived promptly and cheerfully, willing to do whatever it took to help Janice and her team deliver excellent care to their patients.
With ImageFIRST Minneapolis, customers can expect the same level of remarkably warm, professional and caring customer support. Learn more about why ImageFIRST's services and products like nurse uniforms in Edina, MN make a difference at http://minneapolis.imagefirst.com.
About ImageFIRST Minneapolis
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 5,500 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.
For more information about ImageFIRST Minneapolis, the cost-effective solution for greater patient satisfaction, please visit http://minneapolis.imagefirst.com.