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Roger's Plumbing Retains Customer Loyalty Through Excellent Business Practices

Roger’s Plumbing's excellent business practices has kept the plumbing company in their clients' good graces in the Austin area. Measuring success one client at at time maintains loyalty, trust, and positive reviews.


Austin, TX -- (SBWIRE) -- 05/13/2016 -- The cornerstone of every great and successful business should be their customer retention and professional business practices. Roger's Plumbing is knowledgeable in this fact and has maintained positive customer relations in the Austin area because of it. Average plumbing companies can sometimes fall short on these important qualities. This is often a fatal mistake. Roger's Plumbing considers their interaction with clients and the views the clients have of the company to be most important. Luckily, Roger's Plumbing has recognized and fixed this general plumbing company problem. That is why the Austin area buzzes with positive comments and accolades for Roger's Plumbing. To instill and retain the trust of their clients, Roger's Plumbing provides professional technicians who are trained to be people-persons as well as knowledgeable plumbing technicians, to be positive representations of the company at all times, and to provide the company price guide to help their clients understand the work and charges before any repair or replacement has begun. All of these are just some of the many reasons Roger's Plumbing has been able to retain their customers trust and loyalty.

Customer interaction is the pinnacle of client-company relations. Roger's Plumbing understands this and makes sure that their technicians and staff are highly trained in talking to and providing help to their clients. This so that that their clients feel comfortable relaying their inquiries and problems to staff and technicians that take the time to listen and explain. This company's excellent customer service skills are one of the reasons their clients trust them and maintain loyalty.

Roger's Plumbing understands that their technicians are a big part of their image. This is an idea in which most plumbing companies falter. They generally allow ill dressed and mannered technicians to work for them. This causes negative reactions from their clients. None of these are the worries of the Roger's Plumbing client. All of the technicians that work for Roger's Plumbing are neatly uniformed and mannered, have to go through a background check, required to drive the professional and fully stocked trucks of Roger's Plumbing, and trained in customer service so that the client has a pleasant experience with the technicians. This helps keep their image up and also why they have maintained such a positive image in the Austin area. Another way they maintain excellent business practices is their policy of professionalism and cleanliness. If their technicians swear, smoke, don't wear shoe covers, or leave a mess, the client doesn't have to pay for the service.

More information about this policy can be found at

The average plumbing company has the capability of overcharging for the work they are doing and never really relaying any information about the work to the client. This is a mistake because it causes ill feelings between the company and the client. Roger's Plumbing has a pricing guide that shows the client exactly what the repair cost is, before work begins. They also make sure to go over all the work required for their clients' plumbing systems. Doing this has helped keep client retention.

About Roger's Plumbing
Roger's Plumbing company mission is to provide their client with the best experience possible. Their expert technicians provide quality repair service and have been doing so positively in the Austin area for quite some time.

Roger's Plumbing
815 Brazos St
Austin, Texas 78701
Phone: 512-259-5754