Boston, MA -- (SBWIRE) -- 03/18/2014 -- Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)
The speech analytics market analysis consists of various types of solutions and services, applications, deployment types, organization size, verticals, and regions. The overall market size is found by adding up the market size of each solution and services such as speech engine, indexing and analysis, software query, engine reports and dashboards, professional services and support, maintenance services, and others.
In speech analytics, each solution and service is playing an important role in the market. These solutions and services support various applications including business process management, agent performance management, customer experience management, market intelligence management, risk and compliance management, and other applications.
Most of the enterprises are focusing on marketing effectiveness, reducing causes of attrition, ensuring script compliance for competitive, and market intelligence. Speech analytics helps to gain business intelligence through latest promotional strategies. The call analysis helps enterprises to listen to customer voices and monitor trends, which in turn helps them to support their marketing strategies. Hence, the increased focus on competitive and market intelligence is one of the major drivers for the speech analytics market.
With the use of speech analytics, one can create categories which are the most important to their business and locate the root cause of any topic of interest to the call center. Integrating speech analytics with contact centers and trading desks will put financial service companies back on the driver's seat. They will have a wealth of information at their disposal to evaluate market trends, optimize internal process, and improve customer service.
A new innovation, such as real-time speech analytics, is higher version of traditional speech analytics. Real-time speech analytics offers a great help for enterprises by analyzing customer interactions while they happen. It helps in gaining the greatest business values and empowers the agent to take the next best action. It identifies situations and events in verbal conversations and generates relevant information which can positively impact the interaction's outcomes.
The report is expected to help the market leaders/new entrants in this market in the following ways:
1. This report segments the market into solutions and services, covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the subsegments. The market numbers are further split across the applications, deployment type, organization size, verticals, and regions.
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