Chandler, AZ -- (SBWIRE) -- 04/09/2014 -- Domain Media Corp. is pleased to announce today that is has formally launched its latest website covering the business process outsourcing (BPO) industry with http://www.BPOIndustry.org.
In a recent report published by International Data Corporation – the global BPO industry is expected to grow to a $191 billion industry by 2015, up from $147 billion in 2010, showing a 30% increase. BPO services cover practically every industry sector from healthcare, telecommunications, and hospitality, to travel, entertainment, aerospace and more. BPO Services are essentially the outsourcing of a particular task or function of a company, such as customer services or technical support, because it enables the company to scale their business and not have to make a significant investment in building those capabilities and expertise in-house. BPO companies offer the skills and infrastructure to handle a myriad of situations and business needs, and provides a company with scalability to grow or manage business swings, as well as a highly cost effective solution for take care of certain tasks and responsibilities.
BPOIndustry.org was launched to business owners and corporate executives with additional resources and information relative to the industry. Current trends indicate that a movement of bringing BPO services back to the United States in “on-shoring” or “near-shoring” is an increasingly welcomed opportunity that is occurring as companies are requiring higher value strategic related services, as well as looking to establish a longer term relationship with their BPO partners.
There are many types of BPO companies that can be found as they are typically categorized by their specialty in handling certain job functions and responsibilities such as customer service, appointment setting, and order verification and/or by their respective industry sector focus. We’ve recently released a YouTube video that explains this further – which you can view here: http://youtu.be/ul0RXsHpIdw
To find out more about this growing industry and how BPO companies are helping to fuel the growth, expansion and capabilities of small businesses to large corporations – we invite you to visit http://BPOIndustry.org .