Unified Communications & Collaboration (UCC) Market in IT & telecom segment is expected to garner a major share of the overall market by 2024
Sellbyville, DE -- (SBWIRE) -- 01/14/2019 -- Unified Communications & Collaboration (UCC) Market in APAC growth will be driven by increasing emphasis on simplification and lowering the cost of communication infrastructure. As end users are demanding an enhanced meeting experience, innovation of video collaboration solutions will also play an important role in the market growth.
North America is expected to dominate the Unified communications and collaboration market throughout the forecast period due to the robust IT and telecommunication infrastructure available in the region. As U.S. enterprises exhibit high readiness to adopt and implement UCC solutions to effectively manage enterprise communication functions across diverse geographic locations, the market will exhibit consistent growth over the timeline. The market is characterized by high penetration of IP telephony with U.S. enterprises reporting penetration of over 80% which is significantly higher than the overall average global adoption.
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Unified communications and collaboration market is projected to surpass USD 57 billion by 2024. The technology represents an integration of real-time communication functions such as telephony, presence, instant messaging, video conferencing, SMS, email and fax that has enabled a new era in business communication by bringing together disparate communication methodologies and tools. Enterprises leverage these systems to enhance business communication, collaboration, and productivity by integrating different types of real-time and non-real-time communication tools with key business processes.
UCC solutions aid in significantly reducing costs related to IT communication infrastructure and telecommunication services. They also ensure that latencies in key business communications are minimized/eliminated to improve the efficiency of the associated business processes. Some of the key advantages of using UCC solutions include, increased business productivity, enhanced mobility, improved customer satisfaction and a single, flexible communication infrastructure across the enterprise at scale.
The extensive penetration of mobile devices across the world is majorly driving the growth of global Unified communications and collaboration market. Over the last 10 years, mobile devices have evolved from just a means for voice communication to a smart device with sophisticated multi-function capabilities. Enterprises are leveraging the advanced mobility capability to enable real-time communication among different stakeholders including the mobile resources. Furthermore, as an increasing number of organizations are adopting the BYOD (Bring Your Own Device) trend at the workplace, UCC solutions are being seamlessly incorporated in enterprise communication functions to considerably reduce hardware and service costs.
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The emerging technologies such as AR, AI, and IoT are transforming the way UCC systems are designed and implemented by enterprises in scalable architectures. Organizations can employ machine learning capabilities to understand how different employees interact amongst each other and them employ those insights to improve collaboration systems. AI is reinventing the way organizations are structuring their decision-making processes, workflows, and strategy planning by converging with unified communication systems.
Some of the key players in the Unified communications and collaboration market include, 8x8, Avaya, ALE, Asnet, BT, Cisco, Google, Huawei, Microsoft, Mitel, NEC, NTT, Orange, RingCentral, Star2Star, Unify, Verizon, and West.
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