Irvine, CA -- (SBWIRE) -- 02/03/2017 -- Versadial Solutions, an industry leading call recording solution provider, has added support for Avaya H.323, Avaya Nortel UNIStim, and Panasonic MGCP signaling.
Most VoIP recording solutions require integration with PBX CTI or SMDR to capture details such as caller ID, dialed number, extension, and direction of the call. With the addition of direct compatibility of the Avaya and Panasonic protocols for VoIP, these call details are captured directly from the signaling.
"With SMDR integration for call recording solutions, there is always the chance that call details are lost due to delays in the communication with the PBX and the recorder or other factors." said Adam Otterbein, Support Engineer at Versadial Solutions. "By directly capturing from the signal, we greatly reduce the chances of missing these details."
UNIStim (or Unified Networks IP Stimulus) is a Telecommunications protocol developed by Nortel (now acquired by Avaya) for IP Phones. Alternatively, Avaya H.323 is an Avaya specific flavor of H.323 Telecommunications protocol.
Tighter integration and compatibility with the major PBX manufacturers appears to be a priority for Versadial Solutions. A recent upgrade included full compatibility with ShoreTel VoIP and their ShoreTel MGCP signaling protocol.
About Versadial Solutions
Established in 1994, Versadial has been offering call recording solutions for over 20 years. Our call recording software is affordable, reliable, easy and intuitive. Our goal and passion is to create, design, and develop a call recording system that fits the needs of our customers.