ImageFIRST Connecticut

Yelp Culture Reaches Beyond Restaurants and Into the Healthcare Industry


Hartford, CT -- (SBWIRE) -- 05/04/2016 -- Thanks to recent changes within the healthcare system, the modern patient now views his or her healthcare facility stay through a consumerist lens. Furthermore, patients as a whole are more and more willing to share their experiences at facilities with others via Internet rating sites, such as Yelp and Google Maps. Patient evaluations on those sites tend to emphasize non-medical issues like wait time, billing, and front office staff.

ImageFIRST Connecticut, a leading provider of medical linen services to Boston, MA-area healthcare facilities, is urging those in the medical field to keep that paradigm shift in mind. When Yelp first became popular, it was primarily used as a way for consumers to rate their experiences at restaurants or retail stores, but today, the full gamut of industries is open to review. The medical field is one of those industries, and patient reviews are growing exponentially. For example, half of all healthcare-related Yelp reviews were conducted within the past two years.

But rather than criticizing hospitals and doctor's offices for things such as misdiagnoses or poor care, patients tend to call out facilities with long wait times, inability to set up appointments in a timely manner, billing errors, and other issues of that nature. Moreover, Yelp is making plans to roll out objective data that will help users easily access healthcare providers' practice patterns.

Providers who wish to be seen in a positive light by consumers need to consider the overall patient experience in order to do so, and ImageFIRST Connecticut can help. The healthcare bed supplies provider in Providence, RI, for one, offers Customer Advocates to each of its clients. This associate acts as a liaison between ImageFIRST Connecticut and the healthcare facility with whom they work, and will take every measure necessary to make sure that facility is capable of providing an optimal patient experience. Overall, ImageFIRST Connecticut is dedicated to helping healthcare providers enhance their patients' satisfaction through infection prevention that exceeds standards.

To learn more about ImageFIRST Connecticut, and their dedication to quality products and stellar services, please visit the company's website.

About ImageFIRST
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 5,500 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.

For more information about ImageFIRST Connecticut, the cost-effective solution for greater patient satisfaction, please visit