Contact Center Software Market to Grow at 15% CAGR to 2024: By Key Players: IBM, Mitel, NEC, Nice, Nixxis, Oracle, Fenero, Five9, Genesys
The U.S. dominates the North American contact center software market with a share of around 84% in 2017. Various tech companies in this country, such as IBM, Google, and Cisco, are investing huge funds in R&D to implement new technologies and augment user experience, enhancing the market growth. The companies are making efforts to reduce the contact center personnel workload by integrating advanced technologies into the contact center software solutions. The high adoption rate of mobile analytics, cloud, and social...
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