Contact Center Market- Increasing Demand with Industry Professionals: 3CLogic, 8x8, Alcatel-Lucent Enterprise, Ameyo, Aspect Software, Avaya
A contact center is also referred either as a customer interaction center or e-contact center which is a central point from which all customer contacts are managed. The contact center basically includes one or more call centers, but may include other types of customer contact to perform other functions like omni-channel customer support, including email, chat, voice over IP (VoIP) & website support. Contact center generally part of an enterprise's overall customer relationship management (CRM) strategy. Contact centers found applications...
View full press release