Service Delivery Automation Market Is Anticipated to Witness Immense Growth: Leading Key Players: IBM, CA Technologies, Automation Anywhere, Blue Prism, UiPath
Service Delivery Automation (SDA) refers to the automation of human actions by technology in an IT or business process. SDA has an ability to supplement legacy technologies with automated technologies that can streamline business process and minimalize disruption. Market players are focusing on technological developments. For instance, BMC Software Inc. announced a strategic partnership with Automation Anywhere, robotic process automation (RPA) provider to include RPA across service desk processes to extend the BMC Helix cognitive automation's capabilities. Further, the emergence...
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