Customer Relationship Management Market Expected to Reach $24.22 Billion & Grow at a CAGR of 36.5% by 2018
Social Customer Relationship Management Market focuses on leveraging social tools and sites, to generate opportunities for enterprises in creating effective brand presence among its customers. It integrates traditional CRM solutions with social media for improving the overall customer engagement for enterprises.
http://www.marketsandmarkets.com/Market-Reports/customer-relationship-management-social-crm-market-990.html
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