Global Outsourced Customer Care Services Market Is Expected to Grow at a CAGR of 5.2% from 2014 to 2020: Grand View Research
The global market for outsourced customer care services is expected to reach USD 84.73 billion by 2020, according to a new study by Grand View Research, Inc. Transition towards host based or cloud based services is expected to benefit small and medium businesses (SMBs) and aid in penetrating emerging markets. High demand for mobility has resulted in the need for optimizing mobile customer care, which is expected to have a positive impact on the market over the next six years.
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