New Report Available: Global Technical Support Outsourcing Market 2014-2018
Technical support is a wide range of services through which enterprises provide assistance to users of technology products. The support is usually delivered over email, telephone, website, or an incident logging tool and onsite technical support. Large organizations usually have internal technical support teams, while small and medium-sized organizations more often outsource technical support services to specialized firms that are referred as managed service providers. With the rise in the complexity of IT infrastructure and pricing models of various organizations,...
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