ImageFIRST Portland: Adapting to New Focuses in Patient Care
In medical facilities all over the country, the shift in patient behavior is palpable. The Internet age has given way to a more educated and aware consumer, and as a result, online patient-authored reviews are now just a few clicks or taps away. These reviews don't just focus on the quality of care—they deal in non-medical elements like wait times, front-office staff, doctor's behavior, and billing. The winds of change have blown, and the healthcare industry is learning how to...
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