Global Intelligent Virtual Assistant Market 2015-2019 - Text-Based or Voice-Based Information and Service Assistance to Customers via a Kiosk, Mobile, or Website
IVA is a computer-generated character (an avatar or a 3D animated persona) that deliver text-based or voice-based information and service assistance to customers via a kiosk, mobile, or website. It incorporates natural-language processing and domain knowledge that changes according to the content of the dialog between the virtual assistant and customer. IVA provides user with vital information on topics such as company details, including financial and investor-related details, product portfolios, and technology-related information. IVA acts as a company representative to...
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