Global Field Service Management Market Growth Opportunities, Market Size, Upcoming Trends, Scope, Key Players, Future and Forecast 2025
In general, the FSM is a system that coordinates field work through the mobile workforce. At the basic level, this involves scheduling service orders, dispatching agents, tracking vehicle location and job status. The right software solution automates these tasks and (typically) provides mobile access through a cloud-based platform. FSM is widespread in many industries, but many employ mobile agents or contractors, especially waste management, utilities, telecommunications, public sector transportation and in-home health care.
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