Audio Communication Monitoring Market: Key Vendors - Cisco Systems, Inc., International Business Machines (IBM) Corporation, NICE Systems Ltd & Others
Audio communication monitoring analyzes audio conversations and finds structures in interactions and reveals insights provided by employees to clients and customers. This technology is used to extract important business intelligence data to relate it to the strategy for making strategic decisions for the company. Audio communication monitoring solutions generally revolve around the call recording feature. The recording, processing and then analyzing are the parts of the audio communication monitoring market.
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