Smart Lockers E-Commerce Market: Exploring Customer Value in High Competition Era
Last mile delivery is the major challenge for e-Commerce businesses. Inefficiencies due to waiting of the customer to pick the packages, delayed delivery times, and return of the parcels due to unavailability of the customer are the major problems hampering the growth of e-Commerce businesses worldwide. These problems are highly visible in urban areas, where the working population is highly concentrated and living busy life.
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