Quality Customer Service: Bringing Back the Human Touch
A Courteous Communication has released shocking new statistics to warn business leaders about the false efficiencies in voicemail and automated prompts. The company, an award-winning provider of 24-hour call-answering services, order taking and telemarketing for the past 40 years to both large and small clients, warns that 7 out of 10 callers are lost when the voicemail system kicks in! This is incredible when one considers that a company typically invests 94% of its marketing budget in persuading prospective customers...
View full press release