No Guts, No Glory: Winning Patients and Improving Performance Through Transparency
Boston’s Beth Israel Deaconess Hospital has been publishing their quality and safety statistics for years now, letting the public see both their successes and failures. Patients can see how the hospital compares to national rates and other institutions. Though some say CEO Paul Levy has opened the hospital to bad media coverage, Levy says that any unsavory incidents that come to light are simply speed bumps on the road to something bigger and better: a system that empowers patients to...
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