Social Customer Relationship Management (CRM) Software Market 2015 Review, Research, Size, Share, Industry Analysis, Trends and Forecast 2019
Global Social CRM Software Market to grow at a CAGR of 38.1% over the period 2014-2019. Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social...
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