Author Daniella Fairbairn Announces Latest Book, Insanely Great Customer Service
Insanely Great Customer Service: Going Beyond Ordinary Service To Unleash Fiercely Loyal Customer Relationships, by Daniella Fairbairn, is a pull-no-punches look at what really gives small business a competitive edge in today's hyper-saturated market. Hint: it's not cutting edge technology or bucket loads of capital. The secret lies in human beings, and, more specifically, how you treat them.
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