Global Business Process-as-a-Service Market to Grow at a CAGR of 11.81% During the Period 2016-2020
BPaaS or cloud-based BPO services refer to the delivery of BPO services from the cloud. BPO solutions are hosted on remote infrastructure and managed by cloud providers. BPaaS reduces labor count through automation and cuts costs in the process. Specialized HR solutions, contact centers, payroll, and F&A are some of the solutions delivered through BPaaS.