Chatbots Market Will Expand in the Coming Decade: Due to Surge in Customer Relationship Management
Chatbots are basically software programs which use business-to-consumer (B2C) text-based messaging as the interface to carry out any number of tasks. It can allow 24/7 customer service on simple matters, check bank statements, set up recurring payments, initiate fund transfers, and analyze customers spending habits. The banking industry is rapidly using chatbots as it is most promising and conversational interfaces available.
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