Speech Analytics Market Expecting Worldwide Growth by 2027
Listening to a voice of the customer presents a challenge to most of the sophisticated contact center. Many different techniques are used to determine and evaluate the quality of customer interactions such as holding times, disconnection rates or reaction times. But this technique tells about events within customer interactions instead of the reason why they occurred. So here speech analytics plays an important role. With Speech analytics, one can automatically identify and extract relevant information from unstructured data for analysis....
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